Patient Reference Group (PRG)

Would you like to help us improve our practice services? If so please consider joining our Patient Reference Group…

 

The PRG is a valuable group consisting of patient representatives and practice staff who meet to discuss patients' views, concerns and ways of improving the services and facilities offered at the Grove Medical Centre.

The aims of the group are:

• To improve communication and understanding between the practice and patients.
• To improve the quality of services offered to the patients.
• To help shape the future policies and direction of the practice.

The PRG will meet twice a year. Any patient who is interested in attending is welcome. You may attend as an observer or as an active participant. PRG members can communicate with the practice, via e-mail, all-year round.

Its aim is to contribute to The Grove Medical Centre decision-making and consult on service development and provision either by online virtual discussion or at physical meetings, whichever are appropriate and with particular reference to the Patient Survey Results.

 

Your point of view is essential and will enable us to enhance your experience when you come to the practice.

Patient comments will be reviewed and information regarding any changes or developments will be displayed on our website and throughout the practice.

 

If you would like to join the reference group or would like additional information please contact the practice by phone (0844 445 2221), or ask at reception.

 

Please Note: The reference group is not a forum for individual complaints, please contact the Practice in the normal way if you wish to register a complaint.

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

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The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

About This Form

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